Introduction
BetCRIS.com is a company that offers online sports betting, multiplayer poker, casino
games and other games using real money. This document defines the Terms and Conditions
that apply to all monies and wagers accepted by us at eu. BetCRIS.com (the "Website")
and on any website powered by BetCRIS.com.
It is your responsibility to make yourself aware of the terms upon which your payments
are accepted. Irrespective of this, the onus is still on the customer to keep abreast
of any changes. We consider these terms to be fair. Should you need any advice regarding
these or any other part of our service, please contact us in the interests of both
our customers and BetCRIS.com; please note that all telephone calls are recorded
on security tapes.
All materials contained or distributed in this website (the "Materials") are either
owned by or licensed to BetCRIS.com . BetCRIS.com and licensors retain
all rights to the Materials, including, but not limited to all odds, lines, content, images,
copyright, trademark and other proprietary rights, however denominated.
Except for downloading one copy of the Materials on any single computer for your
personal, non-commercial, home use, you must not reproduce, prepare derivative works
based upon, distribute, perform or display the Materials without first obtaining
the written permission of BetCRIS.com.
Materials must not be used in any unauthorized manner.
BY USING THE WEBSITE, YOU ACKNOWLEDGE YOUR AGREEMENT TO THE TERMS OF THIS AGREEMENT.
General Conditions
Prevailing Language
The BetCRIS Terms and Conditions as published on this website, use English as the
prevailing language. Translations into other languages are made as a service and
are made in good faith. However, in the event of ambiguity between the English version
and a translation, the English version has priority over any translation.
About BetCRIS
BetCRIS is a brand managed by Townview Trading Limited a Maltese Registered company
whose address is Villa Seminia, 8, Sir Temi Zammit Avenue, Ta’ Xbiex XBX1011, Malta.
The company number is C44378.
Maltese Law
Maltese law applies to these Terms and Conditions.
Licensing and Regulatory Bodies:
Townview Trading is licensed by the Lotteries and Gaming Authority of Malta (LGA/CL1/464/2008;
LGA/CL2/464/2008 issued on the 3rd of November, 2011; LGA/CL3/464/2008).
Jurisdictions
Internet Gambling may be illegal in the jurisdiction / country in which you are
located or residing; if so, you are responsible for any gaming activity and you
are also responsible for ensuring that you are not contravening any law or legislature
prohibiting gaming online.
Age Limitation
All applicants must be over 18 years of age to register with BetCRIS. We reserve
the right to ask for proof of age from any customer and suspend their account until
satisfactory documentation is provided. It is each customer's responsibility to
check that the laws in their state/country concerning gambling allow them to use
our services prior to registration. Please refer to the Jurisdictions section of
this document.
Completeness and Accuracy of Account Information
All information supplied when registering with the site MUST be accurate and complete
in all aspects. BetCRIS reserves the right to initiate a verification procedure
at any time by contacting you by e-mail and requesting backup documentation. Customers
are asked to keep their registration details up to date. Any change in the information
should be informed to the Customer Service department as soon as possible.
Account Uniqueness
Customers may only open and operate a single account. If a customer is linked to
more than one account, the accounts will be suspended until all the account details
and balances (belonging to the same customer) are confirmed and consolidated. Once
completed, all other accounts will be terminated leaving a single active account.
Password Confidentiality
BetCRIS allows all its customers to choose their own user name and password combination.
Customers are asked to keep this information secret. Any actions carried out through
your account will be accepted if your user name and password have been correctly
provided.
BetCRIS is not to be held resposiblen any way in the case that the Password is revealed
or acquired by a third party, and this third party uses the information in a malicious
way.
Account Activation
In order to be able to participate in the services and products offered by BetCRIS.com ,
a customer must provide the following information:
•First and Last Name
•Date of Birth
•Password to be used
•Personal Security Question and answer
•Valid E-Mail
•Phone and Mobile Number
•Exact Address (Country, State, City, Street)
•Zip or Postal Code
Upon successful application all customers will receive an email to the registered
email address for account activation. All accounts must be activated through this
email. If this is not completed, BetCRIS reserves the right to suspend all activities
on the account until the account details are verified. It is not possible to participate
in any manner in the services and products offered by BetCRIS.com if the customers
do not have an active and valid account.
Account Suspension
BetCRIS.com holds the right to suspend an account without previous notice and at
any moment under its sole discretion. Upon suspension a customer must contact the
Customer Service Department in order to determine the reasons of the suspension.
Account Termination
The customers have the right to close their account at any time. To do so, they
must contact the Customer Service Department and request it. If there are funds
available in the account, these will be transferred to the Customer via the best
possible way; any commissions raised by this transaction should be covered by the
Customer. In the event that the customer might want to come back to BetCRIS, this
same account will be re activated. A customer can only have one account. BetCRIS
can also terminate an account at any moment without previous notice and / or justification
at its sole discretion.
Account Ownership
An account belongs to the person that opened it; thus, the information stated in
this account should correspond to this person. An account cannot be transferred,
sold or acquired by a third party. When a situation like this is detected, all the
accounts involved will be placed under temporary suspension and data verification
process.
Account Dormancy
If after 90 days the account shows no activity it will be considered dormant. In
this case, on the first day of every subsequent month, a dormancy fee of US$2 (or
currency equivalent) will be levied should there be an account balance. This charge
will remain in place until the account becomes active again and no longer dormant,
or if the account balance reaches zero. Thereafter, should an account remain dormant
or inactive with no transactions for a period exceeding 30 months, and where the
account also has a balance; BetCRIS.com shall attempt to contact the account holder
with a view to return any remaining funds. Should this not be possible, then the
remaining balances (if any) within that account shall be remitted to the Lottery
and Gaming Authority (LGA) of Malta.
Inter-Account Transfers
The transfer of funds between individual accounts is strictly prohibited.
Online Phone Betting (WAP)
Access to the WAP application or online betting is not available for the customers.
All bets need to be placed at the website provided for this purpose.
Deposits / Withdrawals
BetCRIS.com places at the disposition of its customer a number of methods in order
to place funds into their betting accounts, and to receive winnings from this same
account. BetCRIS.com will not accept cash and funds other than by credit card, debit
cards, electronic transfer, wire transfer, cheques and e-wallets.
Winnings are added in the selected currency for the account to the cleared balance
of the account. Should the Customer wish to withdraw some or all of your balance,
he may select how much he wishes to receive. The maximum withdrawal amount per 24
hour period is 1,000 GBP or currency equivalents. If the customer requires a withdrawal
in excess of this value, he must contact the Customer Service Department.
Account Verification
In order to verify the information provided by the customers, and to ensure the
legality of the funds; BetCRIS.com will request a number of documents from the customers.
Among this documents are, but not limited to:
•Personal Identification Copies (ID, driver’s license, passport)
•Front and Back of Credit or Debit Cards (when applies)
•Confirmation of Physical Address (via an utility bill for instance)
•Other documents to proof information provided
If anomalies are detected in the funds movements of an account; these will be reported
to the corresponding authorities. The objective of this is to prevent the acceptance
and handling of ill-gotten funds.
When a Customer is requesting funds from his account, he must receive them in the
same way that he deposited them in the first place.
Only one method of payment can be active at any given moment.
Any withdrawal can be subject to a commission. Updated information on this can be
requested from the Customer Service Department.
A withdrawal process can be delayed by this Account Verification Procedure and from
funds transfer processors.
Credit and Debit Cards
When using a credit or debit card to deposit funds into the account; the Cardholder's
name MUST be the same as the name registered at the account. When this is not the
case the account will be suspended and any funds deposited will be returned.
Bank Wire or Cheque
Any withdrawals that are made by bank wire or cheque will only be payable to the
name used when registering with the site.
E-Wallets
Deposits and withdrawals from E-Wallets systems must be subject to their own Terms
and Conditions, additionally to this document. Withdrawals can only be sent to the
same account that made the deposit.
Please note that an Account Holder’s withdrawal may experience a slight delay due
to our identity verification process.
Privacy Policy
Recording of Communications
All telephone calls are recorded on security tapes for training and security purposes.
The same applies to internet communications.
All activity at the website is recorded and kept at the servers. This is for the
purpose of history and records maintenance. Customers are advised to keep similar
records of all activity done by them at the website.
Personal Details
The information provided by the Customers upon activation of their accounts is always
treated of a principle of complete confidentiality.
These details will be kept in a secure manner.
The information will be used by BetCRIS.com for marketing purposes. A principle
of opt-out from the customers rules this purpose as well.
Disclosure of Information
BetCRIS will instruct and authorize the credit financial institution by which an
Account Holder's account is held to disclose any information as may be requested
by the LGA in respect of an Account Holder's account.
BetCRIS.com will only disclose personal data when ordered to do so by any Governing
Authority and/or under any legal provision contained in the Governing Law.
Furthermore, BetCRIS.com reserves the right to disclose personal data to relevant
recipients where BetCRIS.com has reasonable grounds to suspect irregularities that
involve an account.
Customer Relationship Management (CRM) and Marketing Materials
BetCRIS reserves the right to process personal data for CRM purposes. Players can
choose not to receive marketing / promotional material at registration and / or
unsubscribe from promotional material sent electronically.
Correction of Incorrect Account Information
The Account Holder has the right to require access to the Account Holder's own personal
data and/or has the right to correct and/or erase wrong and/or inappropriate data.
Cookies / ActiveX
The BetCRIS.com website works by using cookies and Active X components for (but
not limited to) the following purposes:
-
•To identify the Account Holder's preferred settings; this way they can be automatically
selected when the Account Holder returns to BetCRIS.
-
•Analysis of BetCRIS.com website traffic; this allows BetCRIS.com to determine the
behavior of its customers and to make improvements to its customers according to
this.
-
•The operation of the games (such as the flash casino).
Not having the adequate settings on these components may impair or decrease the
functionality of the website as it is designed to work. Additional information can
be requested to the Customer Service Department.
Bug Exploitation
The use and abuse of a bug in any of the gaming software provided on the BetCRIS
platform is not allowed under any circumstance. A customer doing this will have
his account immediately suspended and any winnings providing from this activities
removed.
Use of bots and Illegal Software
The use of software to influence or modify the outcome of any of the games in the
Poker or Casino systems for financial gain is strictly forbidden; any monies acquired
in this way will be deducted from the Account Holders funds.
Interruptions in play
BetCRIS.com is not liable for any downtime, server disruptions, lagging, or any
technical or political disturbance to the game play. Refunds may be given solely
at the discretion of BetCRIS Management.
System Malfunctions
BetCRIS.com shall accept no liability for any damages or losses which are deemed
or alleged to have arisen out of or in connection with BetCRIS.com website or its
content; including, without limitation, delays or interruptions in operation or
transmission, loss or corruption of data, communication or lines failure, any person's
misuse of the site or its content or any errors or omissions in its content.
In the event of systems or communications errors relating to the generation of random
numbers, bet settlement or other element of the Product, BetCRIS.com will not be
liable to the customer as a result of any such errors. BetCRIS.com reserves the
right to void all bets on the draws in question.
In the event of a Casino system malfunction all bets are void.
Poker System Malfunction
In case of a malfunction or disruption of service for which the Gaming System is
responsible that prevents you from completing a tournament in which you have begun
to participate, BetCRIS will, upon receipt of a refund request, refund the entry
fee charged for that unfinished tournament only. BetCRIS reserves the right to determine,
in its sole discretion, whether it is responsible for any such malfunction or disruption.
BetCRIS reserves the right to limit your tournament play or terminate your account
should BetCRIS determine, in its sole discretion, that you have intentionally caused
such a malfunction or disruption. BetCRIS is not liable for any potential winnings
from any unfinished tournament.
Sports Betting Limitations
We reserve the right to refuse or limit any wager(s) at our sole discretion for
any reason whatsoever. In circumstances where a stake is deemed to be or is declared
void by us at our discretion, any sum deducted from your account with respect to
that stake or wager shall be credited back to your account. Wagers shall only be
valid if accepted by our server and subject to the Agreement. Until acceptance,
no communications from you shall be binding on us and all information displayed
on this site constitutes an invitation to play only. Malfunction (whether on a Website
or your equipment) voids all pays and plays. Should we determine to waive a rule
in the interest of fair play to you, it shall only be for that instant and shall
not set a precedent for the future.
In the case that an odd, line or handicap are incorrect because of an error, mistake
or system failure, any wager placed in this line will be automatically considered
void.
BetCRIS.com reserves the right to void any winnings that were obtained as a result
of hardware/software error or malfunction. Players found abusing such errors/malfunctions
are subject to having their account closed and any deposits and/or winnings forfeited.
In the event of a Website system malfunction all bets are void.
Availability of Offers
All customer offers are limited to one per person, family, household address, email
address, telephone number, same payment account number (e.g. debit or credit card,
etc), and shared computer (school, public library or workplace). BetCRIS.com reserves
the right to withdraw the availability of any offer or all offers to any customer
or group of customers.
BetCRIS.com reserves the right to reclaim all bonuses awarded and any winnings accrued
if customers are found to be tampering with or abusing any aspect of a BetCRIS.com
promotion or bonus. Where there is evidence of a series of bets placed by a customer
or group of customers, which due to enhanced payments through promotional offers
results in guaranteed customer profits irrespective of the outcome, BetCRIS.com reserves the right to ignore the bonus element of such offers and settle bets at
the correct odds. BetCRIS.com further reserves the right to ask any customer to
provide sufficient documentation for us to be satisfied in our absolute discretion
as to the customer's identity prior to us crediting any bonus, free bet or offer
to their account.
All BetCRIS offers are intended for recreational players and BetCRIS may in its
sole discretion limit the eligibility of customers to participate in any promotion.
Support, Disputes and Complaints
Customer Support is available if a Customer experiences any difficulties. Customer
Support can be reached by email on support@BetCRIS.com.
The current balance and transaction history of the account may be viewed at any
time. Should there be any claim or dispute arising from past or current transactions
please contact the Customer Service Department. If we are unable to settle the dispute
we will refer the dispute to a suitable arbiter, whose decision will be final subject
to full representation given to all parties involved.
Any dispute relating to the provision of the games and the validity, performance
and construction of the present agreement relating to the games shall be exclusively
solved in terms of the Maltese Law. Where recourse to the Courts of Law is necessary,
Maltese courts shall have exclusive jurisdiction.
BetCRIS.com will endeavor to resolve all disputes in a timely and responsible manner;
however where a dispute remains unresolved by both parties arbitration may be sought
as described above. If after this process a matter still remains unresolved a dispute
may be brought to the LGA at complaints@lga.org.mt.
A valid customer has the right to bring any dispute to the Maltese Lottery and Gaming
Authorities, if it is not properly resolved or answered by BetCRIS.com. This will
be done within a reasonable amount of time and under a valid cause. In order to
do this a customer can refer the matter to complaints@lga.org.mt .
Financial Institution
BetCRIS.com is not a financial institution and thus any deposits made into your
account are not due any interest payments on the deposit(s) whatsoever.
BetCRIS.com does not provide advice to Account Holders regarding tax and/or legal
matters.
Account Holders who wish to obtain advice regarding tax and legal matters are advised
to contact appropriate advisors and/or authorities in the jurisdiction in which
they are domiciled and/or resident.
Account Holders are strictly prohibited from using BetCRIS.com and it systems to
facilitate arbitrage through Currency Exchange transactions. Where BetCRIS deems
that an Account Holder has deliberately used the aforementioned systems for financial
gain through arbitrage, any gains will be forfeited and deducted from the Account
Holders balance without warning or notification.
Responsible Gambling
Gaming is supposed to be fun; but, it can be addictive. BetCRIS.com promotes responsible
gaming by:
Self-Seclusion: enabling the blocking / suspension of accounts upon request
A customer can request the limitation on a series of gambling behaviors, such as:
-
•
Limit the amount of time that can be spent in an activity; for example, Casino
sessions.
•Limit the maximum amount of money to be lost within a period of time.
•Limit the maximum amount of money to be risked within a period of time.
In order to apply any of the above limitations the Customer Service Department must
be contacted.
Self-exclusion policy:
An Account Holder may at any time request that his or her Gaming Account be closed
for the reason of gambling problem. The Gaming Account will be closed without hesitation
and will remain closed for a minimum of three months. Should BetCRIS.com deem it
unwise or unhealthy for the Gaming Account to be reopened, then it will be closed
forever at the sole discretion of BetCRIS.
Important reminder:
Customers who request a payout on amounts of €2,330 or more will be required to send a copy of their Photo ID as well as a utility bill as proof of address, to verify identity, before any payment is sent.
WARNING
Poker and Bingo are outside the jurisdiction of the Lotteries and Gaming Authority of Malta.
Document v3.7. (October 27, 2010)
