FAQ

What is BETCRIS.com?

Costa Rica International Sports (CRIS or BETCRIS.com) is a recognized industry leader since 1985. BETCRIS provides safe, legal, and secure betting on major sporting events, as well as horse racing and casino, from any location in the world, 24 hours a day 7 days a week. BETCRIS.com is by far the best legally online sports betting and entertainment center of America. Bonded and fully licensed by the Government of Costa Rica.

Where is BETCRIS.com located?

BETCRIS.com is located in San Jose, Costa Rica and is fully licensed by the Government of Costa Rica to accept wagers by telephone or internet.

How do I open an account?

Opening an account is fast and easy. Just complete the Sign-Up form. You can choose your own password, but your account number and Pin code will be given to you via email. Click here to open your account.

How old do I have to be to use your service?

You must be at least 18 (eighteen) years old to use our services

Is my personal information secure and confidential?

BETCRIS.com strives to ensure the integrity and security of its client's personal information by using the most advanced security technology available. We have a secure internet infrastructure designed to protect us against any network attacks. Our clients can be confident that any transaction you make online, as well as your personal data, will remain completely confidential. Account Security: BETCRIS.com keeps records available upon request for every transaction and wager made for a period of not less than 90 days. Any and all information requests may be sent to help@betcris.com. Customer Information: BETCRIS.com collects no personal information that does not pertain to the purpose of providing customer service. We strive to safeguard all personal information in an accurate and complete format and will not ever use it for any other purpose without your prior consent. There will never be any sale or trading of personal information provided to us by the customer, including addresses, email, and phone numbers.

How do I collect my winnings?

For a complete listing of the ways you can receive your winnings, see our Payouts cashier. BETCRIS.com will always first credit back your original purchase to the account from which you had made the initial deposit, be it Neteller, Skrill or Ecopayz. Any additional amounts can be paid as you choose from the options listed in the Payouts cashier. Please see our Payouts Request Policies for more information.

Note: Due to changes in Visa and Mastercard policies, BETCRIS.com may be unable to return funds back to your credit card.

What are the hours of operation?

BETCRIS.com wagering and customer service is open 24 hours a day, 7 days a week, 365 days of the year.

What sports can I wager on?

BETCRIS.com offers wagering on all major sporting events, including Football, Basketball, Baseball, Hockey, Soccer, Tennis, NASCAR, Golf, Horse Racing, Boxing, Rugby, Formula 1 Racing, and much more. We also offer wagering on Politics, Academy Awards, Grammys, Reality TV shows, and much much more. For a complete listing of what sports are currently available for wagering, see our Betting Lines.

What types of wagers does BETCRIS.com offer?

BETCRIS.com offers the widest variety of wager types and propositions including: Wagering Types: sides, totals, parlays, teasers, if-bets, reverses, futures, and more.

  • NFL Wagering: 1st & 2nd Halfs, Quarter lines, team totals, propositions.
  • NBA: 1st and & Halfs, Quarter lines, team totals, propositions.
  • NHL: Canadian line, puck line, money lines, period lines.
  • MLB: 1st & 2nd Halfs, run lines, reverse run lines, propositions.
  • NCAA: 1st & 2nd Halfs, quarter lines, team totals, propositions.
  • Golf: pick the winner, match-ups, stroke lines, propositions.
  • Boxing: over or under, pick the round, decision propositions.
  • Tennis: individual odds to win, match-up odds.
  • Nascar: pick the winner, match-ups, top three, propositions.
  • Horses: Win, Place, Show, Exactas,Daily Doubles, Quinellas, Trifectas, Superfectas, Pick3. Pick 4 and House Q’s on all major horse racing events.

What is the minimum and maximum wagers allowed?

BETCRIS.com caters to recreational players and high rollers alike. Our minimum wager online is $1*, and $100 over the phone. Our maximum wager varies among the sport and the line you are playing.

*Amounts in USD or the equivalent in other currencies.

Can I change or cancel wagers on the internet?

Customers are not allowed to cancel or change any wager once it has been entered online.

What currencies can I use to fund my account?

You may fund your BETCRIS.com account using Euro, GBP , US Dollar, CDN Dollar, Swedish Krone, or Norwegian Krone. When you first register for a BETCRIS.com account, you will be asked to select a currency. Please select carefully as it is not possible to change currency information once your account is funded.

How do I deposit funds into my account?

BETCRIS.com offers a wide variety of methods to deposit funds into your BETCRIS.com account. For a complete listing and description of deposit methods, please see our Deposits section.

What bonuses or incentives do you offer?

In our constant effort to provide our customers with the best possible wagering experience, BETCRIS.com offers a variety of seasonal bonus offers and special promotions to our customers. For a latest bonuses and offers, please see our Current Promos section, or call toll free 1-866-238-2747 to speak with a customer service representative.

Is there a fee for using my credit card?

There is no fee charged when using your credit card to deposit funds with BETCRIS.com. All transactions appear as purchase and we absorb any and all processing fees.

Are payouts always put back by the original deposit method?

BETCRIS.com will always first credit back your original purchase to the account from which you had made the initial deposit, be it Neteller, Skrill or Ecopayz. Any additional amounts can be paid as you choose from the options listed in the Payouts section. Please see our Payouts Request Policies for more information.

Note: Due to changes in Visa and Mastercard policies, BETCRIS.com may be unable to return funds back to your credit card.

Is gambling on the internet legal?

BETCRIS.com is fully licensed by the Government of Costa Rica to accept wagers over the internet and phone. To determine the legality of internet gambling in your jurisdiction, you should consult your local governmental authorities or a qualified attorney.

Do I have to pay taxes on my winnings?

BETCRIS.com does not, and will not, provide any details regarding your BETCRIS.com account to any third party. It is completely your decision to declare winnings or losses to the proper authorities in your tax jurisdiction.

If I have a question that is not answered in the FAQ, what should I do?

Simply call toll free 1-866-238-2747 to speak with a courteous customer service representative or email BETCRIS Customer Service with any of your questions.

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Do you offer rebate?

The casino offers what we call a “Casino Courtesy Token”. It will be given every Wednesday, based on weekly net losses of $200 or more. Week will go from Monday to Sunday for this purpose. This token will be given only upon customer request.

Do you offer any free games?

One of the balances you will see listed in your Blackjack Tournaments lobby is the “Play Money” balance. This balance has no monetary value and it is used for playing in the games found on the “FREE Games” tab of the lobby. The “Play money” games are there for testing out our game, practicing, and entertainment in general. Although you cannot earn any real money by playing the free games, you definitely can earn Victory Points if you win on the “FREE Games.”

Where can I see my casino bonuses?

You will be able to look at all the information regarding the Bonus, including the rollover at a new tab called “BONUS PLAY”, which appears when clicking on the “CASINO” tab and once it is credited.

What is the Rollover?

Casino Rollover is much different than in Sports. Instead of wagering you need to place the money in action, to be more specific if you bet $5 and you win and lose and so on, that movement is what we call the "place in action", this is the reason why it makes the rollover easier and faster to complete. If you lose the money before the rollover is completed, it won't count anymore, meaning the rollover has been met.

How do I remove Chips from the Craps table?

To remove place bets you must hold the shift tab and click on the chips

What is a Casino Leaderboard Contest?

At this Leader board contest you will have the opportunity to play 50 hands and/or 1000 credits. Once you complete either of both, if you wish to continue playing another 50 hands, you will be able to make a rebuy at the yellow button found where you find the Scoreboard.

Where can I find my Casino Leaderboard Contest entries?

In order to find the entry for this tournament all you need to do is click on the “CASINO” tab first and then on the “LIVE Blackjack Tournament” tab. Once you are there you are going to see a green button that says “PLAY NOW”. Just click on this button whenever you are ready to play.

I got disconnected from a Live Blackjack tournament what do I do?

When a player is disconnected from the blackjack tournaments, the system will continue betting for that player in a conservative fashion until that player returns. The system will bet minimum, hit on 11 or less, and stand on 12 or higher. If the player is able to log back in before that table ends, then he will be able to pick up the game in progress and continue betting.

I can’t see the Casino Leader board Contest and/or Live Blackjack Tournaments?

At the moment both products are offered just for USD only, however you can play on any of our casino table games on your current currency.

Where can I find the $750 VIP Freeroll?

Please click on the CASINO tab and then on the LIVE BLACKJACK TOURNAMENT tab. You will be able to see a green button that says LOBBY. By clicking on it you will be entering the Network. Once you are in the Network, you will be able to find the “$750 VIP FREEROLL” when clicking on the” Multi Tournament ” tab. Please remember to be there 10 minutes before 7pm EST, otherwise you could lose your seat and be disqualified from the tournament.

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